Monday – Friday
Morning session is 7:30 am-Noon
Afternoon session is 2 pm-5:30 pm
We are CLOSED for nap time Noon-2pm
Saturday & Sunday
Saturday open by appointment only 7:30-9am and 2pm-3pm
Sunday closed to humans
There are no exceptions to facility hours. Employees leave the premises at closing time.
Spring break week, July 4th week, Thanksgiving week, Easter, Memorial Day and Labor Day weekends, and December 20th-January 5th.
First-time visitors should complete the application, call to arrange their first visit and evaluation, provide copies of current vaccination records (including yearly fecal+giardia), and assure their dog is on a flea and tick prevention program.
If your dog has a difficult time with separation you may want to include an item of clothing with your smell. We won't be able to have it near your dog all the time, but it may help your dog feel more comfortable while eating or sleeping. Choose items carefully, however, other dogs may insist on smelling them as well.
Expect your dog to be more tired than usual when they come home. We switch dogs between inside play and outside yards so your pup can enjoy endless exercise and socialization. While mellow options are available for older or low energy dogs, your pup has likely had a very full day of mental and physical activity.
We love every dog we meet, but even when the initial evaluation goes well there may be a time when we need to talk to you about your dog's behavior. Sometimes, as dogs get comfortable, or when they go through different life stages, behaviors like humping or excessive barking may begin. Remember, this is doggie Disneyland and for some dogs, it's too much stimulation. We have to make the playground safe for every dog, so we will try to give praise for correct behavior and sometimes short time-outs for incorrect behavior, but we have limited capability in terms of behavior modification. If your dog needs help to be here, consider speaking with a trainer about whether their behavior can/should be modified. All dogs attending Pomona Pets should possess basic doggie manners.
Please remember, there are risks to cage-free play. Even with evaluations and vaccinations, there is still a risk your dog may catch a cold or get into an altercation. We love your dog and will do our best to make sure neither of these happens. If either does occur, we will get the very best care available and you will be notified immediately. We created our space because we strongly believe the benefits of socialization, fun, and joy for your dog outweigh these risks. But, we want you to be fully informed and aware before making the decision to bring your dog to Pomona Pets.
Please call us if you have any questions or concerns before or after your dog's stay. We appreciate the chance to discuss what's on your mind.